FAQ's

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Why hire a professional window cleaning service? How much does it cost? How long will it take? What happens if it rains? If you don't find the answer you're looking for simply email us and we'll respond directly.

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Window Cleaning Questions

Let's face it, cleaning windows can be a real chore, one you'd probably want to avoid. Armed with a cloth and a bucket of soapy water you can spend a entire weekend of your precious spare time balancing on ladders, and cleaning glass. Hiring us will, at minimum, give you your time back! However, a professional window cleaner is one who has finely developed their craft - leaving no streaks, no runs, and no mess. Hiring a professional is your guarantee that they have the right tools to get the job done efficiently, and to a high standard.

Every property is different. The type, age and condition of windows varies greatly, as does the accessibility for ladders etc. In general, you could expect a full interior and exterior window clean to cost between $150-$250 for an average 3 bedroom house, between $250-$350 for a single level 4 bedroom home, and between $350-$700 for a larger multiple storey home. Commercial office or shopfront window cleaning also varies greatly and can start from as little as $10 for a small shop.

Your quote will always detail the inclusions of each service we provide. Our standard internal and external window cleaning will include cleaning of your fly screens, window sills, window tracks, and the removal of cobwebs from around the window frames. Optional extras can include the cleaning of skylights and internal glass balustrades, shower screens and pool fencing etc. For more information please review our service checklist.

Firstly, clean glass stays cleaner for longer, so a little rain after you've had you're windows cleaned isn't an issue. At the time of your booking we do make it clear that due to safety and insurance we cannot work on ladders or on the roof in consistent rain. Therefore we always reserve the right to reschedule your service to a mtually convenient day if it is raining, or if rain is predicted. We will always contact you in the morning of your service to inform you of any forced re-scheduling. For the most part, we work in light rain without issue.

We accept all forms of credit card, or cash. Payment is only requested at the completion of the job, and a full tax invoice will be provided. If you aren't home at the time we can take credit card payment over the phone.

Absolutely we are. We have $5,000,000 in public and product liablity insurance so that you are completely protected. Our staff are all height safety trained, and follow our strict operating standards.

After an initial thorough window clean (i.e. both interior and exterior) we recommend having the exterior of your windows cleaned every 3-6 months, the interior every 6-12 months. Like a shower screen, your windows are susceptible to chemical etching from the minerals and pollutants in water (i.e. hard water staining). Regular cleaning will keep your windows looking cleaner, for longer, and of course will maximise the light and view.For shopfront windows we recommend cleaning weekly as your windows and doors are magnets for finger prints, smudges, and general grime from street traffic.

Solar Cleaning Questions

Solar panels work by absorbing sunlight and converting that energy into electricity. The dirt and grime you see covering your windows over time, also covers your solar panels. Solar panels are also much more susceptible to bird dropppings, clorophyl from overhanging trees, and fungal growth such as Lichen. All of these contaminants reduce your solar panels ability to absorb sunlight. In most cases the cost of cleaning your solar panels is more than offset by the increase in electricity they will produce once clean.

This largely depends on two factors - the number of solar panels in your system, and the accessbility to your panels. We most often provide an immediate quote over the phone by using Google Earth to view your property's roof from above.

We use the latest in de-ionised water technology to clean your solar panels. Using specialist carbon fibre poles and brushes, we feed purified, de-ionised water to your solar panels and scrub them using soft, purpose built, brushes. This process removes the elctrical charge from the water and leaves no residue on the panels.

Firstly, clean glass stays cleaner for longer, so a little rain after you've had your solar panels cleaned won't affect them. At the time of your booking we do make it clear that due to safety and insurance reasons we cannot work on ladders or on the roof in consistent rain. Therefore we always reserve the right to reschedule your service to a mutually convenient day if it is raining, or if rain is predicted. We will always contact you in the morning of your service to inform you of any forced re-scheduling.

We accept all forms of credit card or cash payment. Payment is only requested at the completion of the job, and a full tax invoice will be provided.

Absolutely we are. We have $5,000,000 in public and product liablity insurance so that you are completely protected. Our staff are all height safety trained, and follow our strict operating standards.

This really depends on how your solar panels are affected by overhanging trees, local bird life, local industry, and prevailing winds (i.e. how dirty do they get?) After an initial clean we will recommend a regular schedule to keep your panels working efficiently. We also advise that you read the suppliers documentation that came with the solar panels, as most require cleaning every 12 months to maintain your warranty.

Gutter Cleaning Questions

Using speciality tools we physically remove the leaf matter and silt from your gutters, we then flush key downpipes with mains water to ensure water is flowing as it should. Finally we blow all loose leaf matter from the immediate roof line and from around your property. All leaf matter is collected and disposed of using the relevant bin.

Although not included in a standard service, we can make minor repairs such as re-sealing and re-fitting small parts of the gutter for an additional cost. We will advise you to hire a roof plumber for major repairs that require a warranty.

Every situation is different. The price will be determined at the time of the quote after establishing the size of the house, accessability, and general condition of the gutters. Our gutter cleaning service starts from $99.

As long as we can gain access to the entire perimeter of the property, there is no need for you to be present. We email or text you photographs of the cleaned gutters so that you can see the work is complete. We can also take credit card payments over the phone upon completion.

This is entirely dependant the proximity of your roof to trees and falling leaves. Some household gutters should be cleaned every 3 months to keep them free of leaf matter. Most of our clients have their gutters cleaned every 6-12 months. We will make our recommendation to you at the time of your first gutter cleaning service.

Our standard gutter cleaning service does not inlcude cleaning of exterior surfaces, however we can certainly do this for you at an additional cost. Simply let us know at the time of the quote.

General Service Questions

Yes indeed. At the time of your quote you are given multiple options to find a mutually convenient time for your service. Your booking is then confirmed via email in the first instance. The day prior to your service you will also receive a text message reminder.

We understand that unforseen events can change your schedule. We simply ask that you give us 24 hours notice as any re-scheduling does impact our other customers.

No, not at all. Like any good service business you are bound by our gereral terms of service when booking us. However, we believe that providing a great service is what's needed, not another legal document!

Yes indeed. Our staff wear protective, surgical grade, shoe covers when inside your home. They also use drop sheets/towels on floors and window sills to enusre no water is left anywhere.

Every service is covered by our simple, no-nonsense, re-clean guarantee. If we do not deliver what was promised at the time of the quote, you just need to call us within 24 hours and we will re-clean the specific area at our own expense.

Rest assured we have selected only the very best, professional cleaning products, that are bio-degradable and non-toxic.

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