Terms of Service

General Terms

LAST AMENDMENT : 13.03.2018. Please read these terms and conditions carefully. They cancel and replace any previous versions. By using our website, or engaging our otherwise services you agree to be bound by these terms and conditions. Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future.

Our Terms of Service

These Terms of Service (“Agreement”) are an agreement between you (either an individual or an entity that you are representing, hereinafter “you”) and The Window Cleaning Professionals Co ("Window Cleaning PROS"). Your use of our services constitutes your agreement to the terms. Window Cleaning PROS services (“Services”) are exclusively offered and purchased subject to this agreement. Services include each and all times we visit your property.

  • Residential Window Cleaning. Our standard window cleaning service does not include the removal of paint, hard water stains, adhesives, stickers, or glues. Our standard window cleaning service includes the brushing of window frames, wiping of interior/exterior sill, track cleaning, and fly screen cleaning.

    "Track cleaning" is included in our standard window cleaning service. This incorporates;  brushing and wiping down the interior lower sill and interior lower track of the window with a cloth. Some styles of tracks (small grooved) cannot be cleaned, excessively dirty tracks may require detailing to be fully cleaned; there is an additional charge for "track detailing" if requested.

    "Fly screen cleaning" is included in our standard window cleaning service. This incorporates: brushing down of the interior and exterior screen, wiping of screen frames, and final wiping of screen using a damp cloth. Excessively dirty screens may require complete washing and detailing to be fully cleaned; there is an additional charge for "screen detailing" if requested.

    Window Cleaning PROS makes no guarantees regarding the ability to remove or reduce any stain, blemish, or soiling of any surface. All services are rendered without warranties, express or implied. You may be asked to move some furniture or other property at the work site; if you are physically unable, you should retain the services of a qualified person to do this for you. You will not be charged, for any item(s) not cleaned due to safety concerns.

    Modern windows often utilise Low-E coatings that require non-standard window cleaning techniques. We cannot guarantee the efficacy of the cleaning on these surfaces due to their design.

    You agree that Window Cleaning PROS may use the water and electricity at the work site to perform the cleaning services. Window Cleaning PROS is not liable for window frame, glass or tinting film scratches.

    NOTE: (1) We cannot work on any roof with a pitch so steep that it requires safety points to be fitted to the roof. (3) We cannot work on a roof surface that is wet.

  • Commercial Window Cleaning. Our standard window cleaning for commercial premises does not include the removal of glues, stickers, adhesives, hard water stains, or any other contaminants apart from airborne dirt. Any non-standard requirements will incur additional fees.

    You are responsible for moving window/door displays, fixtures and fittings,  to allow reasonable access to the work area for the cleaning to be performed.

    Window cleaning activities pose a danger of injury to you or others. These dangers include, but are not limited to, slipping on wet surfaces, falling ladders, falling water fed poles, and electrocution. It is your responsibility to ensure you, staff, and members of the public stand back from the worksite to ensure all parties remain safe.

  • Gutter Cleaning Whilst we can move most outdoor furniture and furnishings we ask that you remove any clothing from washing lines as it is likely it will be affected by the gutter cleaning process.It is your responsibility to ensure that occupants, guests, children and pets stay clear of ladders and equipment.

    Our standard gutter cleaning service includes the removal of the majority of leaf matter from the internal surface of the gutters. It does NOT include; cleaning of the exterior surface of the gutters, repair of gutter components or leaks, unblocking of downpipes.

    NOTE: (1) We do NOT remove gutter guard for the purpose of gutter cleaning. (2) We cannot work on any roof with a pitch so steep that it requires safety points to be fitted to the roof. (3) We cannot work on a roof surface that is wet.

  • Solar Panel Cleaning. Our standard solar panel cleaning service includes the cleaning of the solar panel glass using de-ionised water, window cleaning washer fluid, squeegees, and standard window cleaning mops. It does NOT include cleaning of the solar panel frames, fixtures or fittings.

    NOTE: (1)  We cannot work on any roof with a pitch so steep that it requires safety points to be fitted to the roof. (3) We cannot work on a roof surface that is wet.

Payments

Payments are due at the completion of the works. We accept cash, or credit card payments only. We will send a tax receipt via email within 24 hours of the completion of the job. Commercial accounts may be paid post-invoice, on strict 7 day terms. We reserve the right to charge a 10% late fee if the account is unpaid in 7 days.

Contracts

Oral contracts are quite standard in our industry. Once a quote is accepted either orally or via email, your job will be scheduled. Clients are asked to provide a minimum of 48 hours notice if they need to reschedule (this does not include weather related postponements). If the client does not provide the minimum notice time we reserve the right to charge a $50 administration fee. Missing an appointment has the ability to drastically affect other customer's scheduled appointments. Please understand that this fee doesn't even cover the inconvenience for us, our staff, and other customers. In order to avoid the fee please make an effort to keep your appointment.

Weather Conditions

On occasion we may be forced to reschedule your service due to poor weather (forecasted or otherwise). Generally we are able to complete the job if there is light rain. However, if we deem to conditions to be unsafe, or deem the likelihood of such to occur on the scheduled day, we reserve the right to change your booking. Neither you nor we are liable for failure to perform or for delay in performing any obligation (excluding payment) under this Agreement if the failure or delay is caused by any circumstances beyond your or our reasonable control.

Glass Scratch Liability

It is accepted and understood by ALL parties that properly used metal scrapers, and #0000 steel wool, are standard tools and techniques for professional window cleaning in removing debris (plaster, paint, glue, tape, stickers, etc.) from glass. The majority of the scratches found on glass result from poor glass quality. The surface quality of glass will have a direct effect on the possibility of scratching the glass during cleaning. Low-quality glass has fabricating debris fused to its surface, which at the time of cleaning has a very high likelihood of being dislodged and dragged across the glass surface, resulting in scratching.

Due to the widespread problems related to poor quality regular and heat-treated glass scratching during basic window cleaning and construction window cleaning, Window Cleaning PROS will not be liable for any scratches on any regular, tempered or heat strengthened glass during standard window cleaning or post-construction window cleaning.

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